1. Scope

These terms apply to consumer order requests for the KARC hockey training floor shown on this website. Business, club, training facility and distributor orders may be handled through a separate quotation, purchase order or written agreement.

2. Product, quantity and price

The product is a modular KARC hockey training floor used primarily for off-ice shooting, puck handling, passing and related dryland training exercises.

Each panel is approximately 95 cm × 49.3 cm × 1 cm. Customers submit requests by panel quantity. Where the website shows area references, those references are for convenience only and do not replace the actual physical size of each panel.

The applicable price, VAT treatment, discount code, delivery charge and total amount are confirmed in the order confirmation and invoice for the relevant order.

3. Submitting an order request

Submitting the website form is an order request. It is not immediate payment, not immediate production confirmation and not a promise of a fixed delivery date.

After receiving the request, we review the quantity, channel code, delivery area and other practical details. We then send an order confirmation or another written follow-up setting out the applicable details for that order.

4. Payment

No payment is required when submitting an order request.

Orders are produced and imported as part of a coordinated batch process. When your order is confirmed for the batch, we issue an invoice with a standard payment period of 14 days unless a different written arrangement applies. Payment must be completed before delivery.

If an invoice remains unpaid after the stated deadline, we may cancel the order and release the corresponding products for other customers.

5. Delivery

Delivery timing depends on order confirmation, batch planning, production, international transport, customs clearance and local delivery.

The estimated delivery window for your order will be stated in the order confirmation or another written follow-up. If a material delay occurs, we will provide an updated estimate.

If we cannot deliver within the revised agreed window, you may cancel the undelivered order and receive a refund of amounts already paid for that undelivered order.

Standard delivery within Finland may be included above a specified order size, while smaller orders or special delivery needs may be charged separately. The delivery treatment for your order will be stated before the order is finally confirmed.

Installation is not included unless separately agreed in writing.

6. Consumer withdrawal right

If you are a consumer buying through distance selling, you may have a statutory withdrawal right under applicable law. Unless mandatory law requires otherwise, the normal withdrawal period is 14 days from the day you or a person acting on your behalf receives the products.

You may also notify us of withdrawal before delivery. To withdraw, send a clear notice to support@overhimalaya.com and identify your order.

7. Returns and diminished value

If you exercise a valid withdrawal right after delivery, the products must be returned in accordance with the return instructions we provide.

You may inspect the KARC product to the extent reasonably necessary to understand its nature and functioning. However, you are responsible for any diminished value caused by handling beyond such reasonable inspection, including material training wear, cutting, drilling, contamination, breakage or other avoidable damage.

Unless the product is defective, wrongly supplied or damaged in transport, the direct cost of return may be borne by the customer where permitted by law and as stated in the applicable order terms.

8. Refunds

For a valid withdrawal or another accepted refund situation, we refund the applicable amount without undue delay and no later than the period required by applicable law.

We may withhold a refund until the returned product is received or reliable evidence of return is provided, where the law allows this.

Refunds are normally made by bank transfer or another reasonable refund method used for the order.

9. Damaged, incorrect or defective products

If the delivered KARC product is incorrect, transport-damaged or appears defective, please contact support@overhimalaya.com as soon as reasonably practical and include:

• your order or invoice number;
• a short description of the issue; and
• clear photos, and a short video if useful.

Statutory customer rights and accepted warranty claims are handled through the local customer support process.

10. Warranty and contact

The KARC product is also covered by a separate 2-Year Limited Warranty. That warranty is an additional commercial warranty and does not reduce any mandatory rights you may have under applicable consumer law.